Refund policy
At Woglolos, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer free returns for customers located in the United States and Canada.
You may return eligible items within 30 days of receiving your order. To qualify for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include all accessories, manuals, and parts
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Not be marked as non-returnable or final sale
How to Request a Return
To initiate a return, please contact our support team at:
Email: Support@Woglolos.shop
Please include:
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Your order number
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The reason for the return
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Photos of the item (if applicable)
Our support team will provide return instructions and a prepaid return shipping label when applicable.
Free Return Shipping
We provide free return shipping for approved returns within the United States and Canada. Customers will not be charged return shipping fees for eligible returns.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
We will arrange a replacement, exchange, or full refund at no additional cost.
Exchanges
We replace items only if they are defective, damaged, or if an incorrect item was received.
Non-Returnable Items
The following items may not be eligible for return:
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Gift cards
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Downloadable software or digital products
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Personalized or customized items
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Items marked as final sale
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us at:
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it must follow the standard return process.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Woglolos
Email: Support@Woglolos.shop